Returning an item?

Simply send a quick email to our team at admin@luxuryfurniturecollection.com within 14 days of receiving your order.

To help us get things moving smoothly for you, please include your order number, the delivery address, and a few clear, well-lit photos showing the piece's overall condition from a few angles.

Once our team reviews your email and confirms the details, we will provide you with our delivery facility address and instructions so you can coordinate your courier.

Because of the specialist work involved, we cannot accept returns on made-to-order pieces. This includes anything crafted to bespoke dimensions, or upholstered in custom fabrics and specialty leathers that we do not typically keep in stock.

Usually because there is a natural explanation. Genuine, high-grade leather often carries subtle variations, tonal depth, or gentle healed marks—these are the authentic signatures of a real hide, not factory flaws. Brand-new cushions can also feel a little firm at first, needing a couple of weeks of everyday lounging to settle into their true shape and comfort.

Most of the time, a quick conversation and a little advice on care is all it takes, and the sofa happily stays right where it belongs.

That said, we will never try to talk you out of your decision. If a standard piece genuinely is not right for your home, we completely respect that. We simply like to chat with you first in case it is something we can easily explain or help you with.

As soon as your piece arrives back at our workshop, our master upholsterers will gently inspect it to ensure it is in its original condition.

Once checked and approved, we will process your refund directly back to your original payment card or method. You will receive an email confirmation straight away, and depending on your bank, the funds usually show up in your account within a few working days.