Shipping Policy

Shipping Policy for Luxury Furniture Collection

 

Order Processing and Delivery Timeline

At Luxury Furniture Collection, we are committed to delivering quality and craftsmanship. Our luxury furniture collection is made to order, ensuring each piece meets our high standards and your unique expectations. Here’s what you need to know about our shipping process:

Made-to-Order Items

• Production Time: All made-to-order items are crafted upon request. This process takes approximately six to nine weeks from the date of your order.

• Shipping Time: Once production is complete, your item will be carefully packed and shipped. Please allow for an additional five to seven business days for delivery within the United Kingdom.

In-Stock Items

• Shipping Time: For items that are marked as “In Stock,” we will ship within three to five business days after your order has been processed.

Shipping Costs

• United Kingdom: We are pleased to offer free shipping on all orders within the United Kingdom.

• International Shipping: If you are located outside the UK, please contact our customer service team for a quote on international shipping rates and delivery estimates. Note that international customers are responsible for any customs duties, taxes, or additional fees required by their country.

Tracking Your Order

Once your item has been shipped, we will provide a tracking number so you can monitor its progress. Please allow 24 hours for the tracking information to be updated.

Delivery Notes

• Delivery Date: Due to the custom nature of our furniture, estimated delivery times may vary slightly based on production schedules and shipping logistics.

• White Glove Service: For our UK customers, we offer a White Glove Delivery Service upon request. This premium service includes delivery, unpacking, assembly, and placement of your furniture in the desired location. Please contact our team for more details and any associated fees.

Important Information

• Custom Orders: Because our furniture is crafted to order, custom pieces cannot be canceled once production has started. Please ensure all details are correct before finalising your purchase.

• Address Changes: If you need to change the shipping address after placing your order, please contact us as soon as possible. Address changes may impact delivery times and fees.

Customer Support

For questions or assistance with your order, feel free to reach out to our customer service team at info@luxuryfurniturecollection.com. We’re here to help ensure that your experience with Luxury Furniture Collection is seamless and satisfying.

Thank you for choosing Luxury Furniture Collection for your luxury furniture needs. We look forward to creating something exceptional for your space.